Best Rate Guarantee

Personality Hotels guarantees that every reservation booked through personalityhotels.com has the best rate publicly available on the Internet! If you find a lower rate on any other website, we will beat it!

15% off the matched rate & a complimentary late check-out!

If you find a rate for any of our hotels on another website lower than the best available Internet rate on www.personalityhotels.com for the same room type and dates, and rate payment requirements (i.e. full prepayment requirement) and restrictions, we will not only match the lower rate you have found, but will also reward you for bringing it to our attention! We will honor the lower rate and give you an additional 15% off the rate & a complimentary late check-out (upon availability)

You must do the following to claim our Best Rate Guarantee:

Contact Personality Hotels within 48 hours of booking your room by emailing reservations@personalityhotels.com with:

• The name of the website you found the lower rate
• Dates/room type
• Your name & contact information

OR call 800.553.1900 during our business hours (7:30am-6:30pm M-F, 9:30am-5:30pm Sat/Sun Pacific Standard Time) and be prepared with the same information.

Upon verification of your claim, Personality Hotels will not only honor that rate for the nights for which the lower rate was found, but offer an additional 15% off that lower rate & a late check-out (2pm & based on availability)

Lower Rate Guarantee does not apply to:

• Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized including priceline.com and Hotwire
• Packaged rates that include air, car rentals, taxes, service charges, meals, coupons, parking, services, or other services and amenities
• Qualified discount rates including, but not limited to, Government, AAA or Senior Citizen Discounts
• Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by Personality Hotels
• Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates.
• Rate differences due to rounding to the nearest dollar
• Rates found on the other website needs to available and bookable at the time of verification
• The lower rate must have been found within 48 hours of making your original reservation